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Customer Support

FAQs


MAINTENANCE

Q: Can my cushions be washed in the washing machine?
A: DO NOT machine wash your cushions. For best results, clean with damp cloth only and dry thoroughly.

Q: How much wind can our Offset Umbrellas take?
A: When properly assembled with correct weight in the base it is estimated between 8-11 mph. In the event of any inclement weather: hail, sleet, snow, wind, and freezing conditions, the offset umbrella needs to be closed, secured and stored in a dry, sheltered place.

Q: How should I take care of my aluminum furniture?
A: For best results, clean the patio furniture with a damp cloth and dry thoroughly. This will help prevent mildew by removing dirt particles that may accumulate. Do not clean with abrasive materials, bleach, or solvents. Store the patio furniture in a dry sheltered place when not in use. Keep your patio furniture out of extreme heat, freezing conditions and any other inclement weather such as hail, sleet, snow or strong wind, and store it in a dry, sheltered place.

Q: How should I take care of my steel furniture?
A: For best results, clean the patio furniture with a damp cloth and dry thoroughly. This will help prevent mildew by removing dirt particles that may accumulate. Do not clean with abrasive materials, bleach, or solvents. Store the patio furniture in a dry sheltered place when not in use. Keep your patio furniture out of extreme heat, freezing conditions and any other inclement weather such as hail, sleet, snow or strong wind, and store it in a dry, sheltered place.

Q: How should I take care of my wicker furniture?
A: For best results, clean wicker by washing with mild soap and warm water. Cleaning will help prevent mildew by washing out dirt particles that may become trapped. Do not use abrasive materials or cleaners. Do not clean with abrasive materials, bleach, or solvents. Store the patio furniture in a dry sheltered place when not in use. Keep your patio furniture out of extreme heat, freezing conditions and any other inclement weather such as hail, sleet, snow or strong wind, and store it in a dry, sheltered place.

Q: What can I do to protect my furniture and make it last longer?
A: For best results, clean the patio furniture with a damp cloth and dry thoroughly. This will help prevent mildew by removing dirt particles that may accumulate. Do not clean with abrasive materials, bleach, or solvents. Store the patio furniture in a dry sheltered place when not in use. Keep your patio furniture out of extreme heat, freezing conditions and any other inclement weather such as hail, sleet, snow or strong wind, and store it in a dry, sheltered place. It is highly recommend that you disassemble and store your investment in a safe location if ANY formidable weather approaching you, avoid any misuse or foreseen damages.

Q: What is the difference between water resistance and water repellent?
A: Water-resistant describes objects relatively unaffected by water (resisting) to a certain degree or the point of water penetration. Water repellent is a coating on fabrics to make them water-resistant. This coating wears off over time or if fabric is washed therefore the coating must be re-treated to maintain water-repellency when necessary.

Q: Will my YOTRIO furniture rust?
A: If you purchased Aluminum patio furniture the frames will not rust. If you purchased Steel patio furniture the frames can rust. Depends on the furniture and accessories you have, in order to prolong the life of your patio furniture when not in use or any inclement weather: hail, sleet, snow, strong wind, fire, extreme heat (such as cushion & pillow) and freezing conditions, the patio furniture needs to be stored in a dry, sheltered place.


WARRANTY

Q: Does my warranty cover cushion or pillow?
A: Yes. The fabric will be covered during the stated warranty period. However, warranty will not cover any misuse or damage that is caused by improper treatment, such as machine washing, cleaning with chemical cleaners.

Q: Does my warranty cover glass breakage?
A: Glass tops are not covered by our limited warranty. If you find glass breakage while initially opening the packaging, please return it to the store or online shop where you purchased it from.

Q: How do I file a warranty claim?
A: There are three ways you can file your warranty claim. Please refer to “What is required when I file a warranty claim?” below before you file a claim. Missing any required item(s) will delay the process. Fill out our online form which is secure, simple and friendly. Contact our Customer Support at 866-905-4107 between the hours of 8:30 am to 5:00 pm PST, Monday to Friday. Due to usual large volume of calls on Monday and Tuesday mornings, we recommend that you call us on other days, or at a later time on Monday and Tuesday. 

Q: Is there a warranty on my furniture if I use it for a commercial purpose?
A: No. Warranty will be void if the furniture is used in non-residential environment.

Q: Is the warranty transferable?
A: No. The warranty is non-transferable.

Q: What do I do if I am assembling my YOTRIO furniture and found a piece missing?
A: Please contact our Customer Support at 866-905-4107 between the hours of 8:30am to 5:00pm PST, Monday to Friday, or you can fill out our online form.

Q: What is covered under my warranty?
A: This warranty does not cover any damage in the event of inclement weather such as hail, sleet, snow or strong wind. The warranty also becomes void in the event the Product has been damaged by acts of God, calamity or misuse. The warranty becomes void if the product is used for commercial use.

Q: What is required when I file a warranty claim?
A: Before you file a warranty claim, check the warranty policy stated in the assembly instruction. You must contact us within the warranty time range. Most of or warranties last for one year from the date of your purchase, unless otherwise stated. If you have damaged parts: We require pictures of the damaged/defective parts as well as a copy of your receipt. If you are missing parts: We require a copy of your receipt. If you have missing parts AND damaged parts: We require pictures of the damaged/defective parts as well as a copy of your receipt.

Q: Will I receive same replacement(s) under warranty?
A: In case the model in question is no longer in production, we do reserve the right to make substitutions with similar merchandise.


OTHERS

Q: Can I buy just one extra chair, table, etc?
A: Unfortunately we only have parts in our warehouse. If you have any questions regarding this matter, feel free to contact our Customer Support at 866-905-4107 8:30am to 5:00pm PST, Monday to Friday.

Q: Can I purchase directly from YOTRIO?
A: If you are looking to purchase a product please visit one of our retailers, our warehouse only carries parts to support our customers.

Q: Can I purchase extra cushions or patio covers from YOTRIO?
A: Yes, please contact Customer Support at 866-905-4107, we accept Visa or MasterCard.

Q: Can I purchase replacement canopy covers?
A: Yes, please contact Customer Support at 866-905-4107, we accept Visa or MasterCard.

Q: I saw a particular YOTRIO set that I really like. Does it come in other colors?
A: Please refer to your nearest retail store to see if other colors are available for purchase.


 
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